Returns & Exchanges

Can I return it?

Yes.  We want you to love what you buy from us - end of story.  If you are not 100% satisfied with the items you have ordered you can return your order to us within 100 days of receipt*, unused, unassembled, with the goods undamaged and in their original packaging, we will be happy to offer a full refund on all full price purchases*.
 
  • For sale items you will recieve a Store Credit valid for 12 months from date of purchase.
  • Full price items will be refunded back to the original payment method within 7 working days of us receiving the return*.
  • We cannot accept any goods that have been worn, used, have their labels removed, altered or damaged and we can only accept items returned if they are within their original product packaging and are in re-saleable condition as determined by Belly Beyond.  
  • Due to health reasons we are unable to accept any returns or exchanges on Breast Pumps and Breast Pump accessories.
 
  • *We can't refund your freight costs.   If your order was placed during a free freight promotion or qualified for free freight we will deduct the freight amount you would have paid from your refund / store credit amount.  If your order contained a bulky item/s we will deduct the actual freight costs for those items from your refund / store credit amount. 
  • *Please note this does not include items clearly marked Final Sale (we will of course meet our obligations under the Consumer Guarantees Act).
  • *Please note items purchased via the LayBuy payment system, will be will refunded less LayBuy transactional fees.

We can't accept responsibility for returns that are sent by non-traceable postage methods and are not received by us. Understandably, without the items we cannot issue an exchange or refund.


Can I exchange it?

​​After many years and over 70,000 happy customers, we've found the fastest way to get the replacement goodies in your hands is for you to jump back online and order the replacement in a new order and we refund you for the original purchase once they're received back to us.
If you have any queries at all feel free to contact the Belly Beyond Customer Service Team:  09 412 7141 /  0800 2 Belly (0800 2 23559) or info@bellybeyond.co.nz


To return / exchange an item

Please complete our online form.  [click here]


What if the item is faulty?

Even the best of products aren't bullet proof and every now and then something goes wrong. 
If that's the case, the first step is for you to contact the Belly Beyond Customer Service Team:  09 412 7141 /  0800 2 Belly (0800 2 23559) or info@bellybeyond.co.nz


Final Sale Items

Occasionally we will have products marked as “Final Sale”.
These items will be clearly marked on the product page and on your invoice so there are no surprises.
As the name suggests these items are sold as Final Sale with no return or exchange (we will of course meet our obligations under the Consumer Guarantees Act).


Techinical Faults

Belly Beyond reserve the right to refuse an order due to technical problems occuring in pricing or stock holding or any other technical issue.  The customer will have the choice to pay the balance owing to receive the item(s) or to cancel the order.



These terms and conditions may be subject to change without notice at the sole discretion of Belly Beyond.