Returns & Exchanges

• What is your Returns Policy?  

We want you to love what you buy from us.  If you are not 100% satisfied with the items you have ordered you can return your order to us within 60 days of receipt, unused, with the goods undamaged and in their original packaging, we will be happy to offer a full refund of the purchase price or exchange the goods for another item.  ^{Please note this does not include DVD's which are considered a firm sale.  (we will of course meet our obligations under the Consumer Guarantees Act)}

Please choose carefully, we regret we cannot refund or exchange sale items.

We will of course meet our obligations under the Consumer Guarantees Act.

-Refunds will be processed back to the original payment method within 3 working days of us receiving the return.
-We do not refund your freight costs.   If your order qualified for free freight we will deduct the freight amount you would have paid from your refund amount.
-We cannot accept any goods that have been worn, used, have their labels removed, altered or damaged and we can only accept items returned if they are within their original product packaging and are in resaleable condition as determined by Belly Beyond.
-We cannot accept responsibility for returns that are sent by non-traceable postage methods and are not received by us. Understandably, without the items we cannot issue an exchange or refund.
-After 60 days, the item is yours to keep.

We strongly advise all customers to check goods thoroughly upon delivery.

Please choose carefully, we regret we cannot refund or exchange sale items.  We will of course meet our obligations under the Consumer Guarantees Act. 

To return an item please complete our online Returns & Exchange form.  [click here]

 

• What is your Exchange Policy?  

We offer no-quibble return or exchange, providing you return them within 60 days of receipt, in original condition and in the original product packaging. Simply let us know whether you'd like a replacement or a refund.   In the event of an exchange, items are subject to product availability and returns policy (as above). 

All exchange enquiries can be made by contacting info@bellybeyond.co.nz

Please Note:
-We do not refund your freight costs.
-We cannot accept any goods that have been worn, used, have their labels removed, altered or damaged and we can only accept items returned if they are within their original product packaging and are in resaleable condition as determined by Belly Beyond.
-We cannot accept responsibility for returns that are sent by non-traceable postage methods and are not received by us. Understandably, without the items we cannot issue an exchange or refund.
-Exchanges much be made within 60 days, after that time the item is yours to keep.

Please choose carefully, we regret we cannot refund or exchange sale items.  We will of course meet our obligations under the Consumer Guarantees Act.

All exchange enquiries can be made by contacting info@bellybeyond.co.nz

Exchanged items can only be dispatched after the returned goods have been received in accordance with the returns policy.  Please be aware that you will incur an additional freight charge for the delivery of the replacement item (unless the item was faulty, damaged, or sent to you in error).

To exchange an item please complete our online Returns & Exchange form.  [click here]

 

•  What happens if I need a refund?  

All undamaged, correctly returned products will be credited to the original purchasers credit card including GST, excluding courier charges. You will be notified via email to the address listed on your account when the transaction has taken place. Please note that your bank institution may require additional days to process and post the transaction to your account once they have received the information from Belly Beyond.
 

• What if I want to return a gift?  

If someone has sent you a gift from Belly Beyond but it wasn’t quite right, then you can return it in exchange for a credit note which you can use to redeem on our web site. In the event of a gift return, please follow the returns policy outlined above.