Kodak Baby Monitors Frequently asked Questions (FAQ)

Here are some helpful answers to questions and helpful information regarding the Kodak Baby Monitors that have been sold in New Zealand.

Why does the battery life in the Parent Unit runs low quickly

To enjoy an optimal battery life, users are expected to use only authorized chargers on the monitors and cameras. Some other power-consuming activities may cause the battery to drain out quickly. They include:

Setting a High brightness on the Monitor's LCD

To reduce the brightness, users should follow these steps:
Press the menu button on the Parent Unit.
Use the UP and DOWN arrows to search for the brightness icon. Then, click OK.
With the LEFT and RIGHT arrows, adjust the brightness level to the desired level.
Tap on the menu button to save and exit.

Setting a High Volume on the Parent Unit.

To reduce the volume level of the Parent Unit:
Press the Minus (-) button on the side of the monitor
till it is reduced to the desired level.

How can I switch off the Blue LED from my camera?

To switch off the Blue LED option from your camera, ensure the targeted camera is paired with your Kodak Smart Home app and that it appears online.

Once these conditions are met, follow the below steps:

From your Kodak Smart Home App, press the cogwheel that appears in the bottom right of the camera feed
It will give you the settings option; press the arrow in the top right hand to display the options
Please scroll down to the Blue Led indicator, and switch it off

Why the Parent Unit image is not in color?

The Baby Unit could be in a dark room, which causes the infra-red illumination to turn on and the picture image to change from color to black and white. When the room becomes brighter, the picture will return to color.

Otherwise, it could be that the camera is set on night vision mode. To remove it, refer to the article titled "How To Turn the Night Vision On/Off."

My Baby Monitor Makes a Noise (White Noise). How Can I Fix It?

Several users complained of a noise coming from the KODAK Cherish baby monitor. The white noise from the surroundings likely causes that, and it is peculiar to older firmware versions.
To correct this problem, eBuyNow eCommerce Ltd. introduced a VOX option on all the baby monitors through the latest firmware upgrades: v.03.02.34 for the baby cameras and v.04.00.16 for the Parent unit.

What Does VOX Do?
The VOX feature helps to decipher and cut off the white noise. It mutes the Parent unit from reproducing the sounds below the set audio threshold when it is turned on. However, when there is a sound greater than the audio threshold (e.g., a baby crying or a bucket falling, etc.), the audio will play on the parent unit at full volume.

How to Enable the VOX Feature on the Parent Unit
Once the VOX feature is enabled, it is set by default to Level 2. There are three thresholds options to choose from, and each is suitable for the serenity levels of the environment. A noisy area will most appropriately require the Level 3 option, while Level 1 is most suited to a quiet environment.

To enable VOX or set the audio threshold, follow this guide:

Press the menu button on the Parent Unit.
Use the "up" or down" to find. Then, click OK.
After that, a list of options will appear on the screen. Use the left and right arrow buttons to choose the audio threshold that suits your environment.
Select OK to confirm the setting.

Information Header:

The VOX will start working one (1) minute after selecting the desired level.

How to Disable the VOX Feature on the Parent Unit

Situations may arise where a parent may decide to turn off the VOX feature. That is quite an easy and quick process. The steps are listed below:

Click on the menu button on the monitor.
Use the Up or Down arrows to select the disable icon.
Press the OK button to disable VOX.

"Split Screen" for KODAK Cherish C520/C525 Parent Unit

The Split Screen feature is now available for the KODAK Cherish C520/C525 Baby Monitor. Please ensure that you have paired your camera via Wi-Fi with the KODAK Smart Home App to get the latest firmware version to enjoy this feature.

How Does the Split Screen Work?

The KODAK Cherish monitor allows users to split-screen and watches rooms simultaneously. The parent unit can connect to four different cameras simultaneously and stream from two on a single screen. The guide below will show you how to apply the split-screen feature on your monitor.

Press the menu button on the parent unit. It is located on the top right corner of the device with three horizontal lines.
Use the Up and Down arrows to navigate the split-screen icon and then click OK.
If there's only one camera connected, a prompt will appear on the screen. It will bear this message: "Please add one more monitor to use this feature."
The screen is divided into two by a horizontal bar. The left side shows the current camera, while the right shows the camera number of other connected cameras.
Use the Up and Down arrow to choose a camera and select OK to apply it. Users must do this step within 10 seconds.

Split Screen Icon Definition

The split-screen mode usually displays three on-screen icons. This helps give details about which camera is playing background music, which room is noisy, etc. The indicators are listed below:

Sound Indication

The sound indicator resembles a speaker sign. It indicates which camera is playing back music. If none of the cameras are producing audio output at that instant, the icon will not appear on the screen.

Sound Detection

The sound detection sign appears when there is noise in the selected camera room. Hence, parents can easily know when their babies wake up or cry.

Camera Numbers

The camera numbers are the numbering tags attached to each camera. For example, if four cameras are connected to the monitor, parents can choose two rooms to monitor at a time. They could be Camera 1 or 2, 3, or 4. Hence, this indicator shows which baby unit is displayed on the screen.

Important Information When Using this Feature.

The audio of the camera on the left screen has a higher priority on the Parent Unit. Therefore, if both cameras have sound simultaneously, you will hear the audio from the left screen camera, whereas the right camera will show the sound detection icon.

If the left camera has no sound and the right one does, then the right camera's audio will play as normal.
When split-screen mode, talk mode, the microphone button, left and right arrows and the Pan-Tilt-Zoom function (for C525) are disabled on the Parent Unit.
All battery/temperature alerts (if any) are for the camera selected and shown on the left screen.

Home Mode - What, Why and How?

Home Mode is a new feature in the Cherish series. Once enabled, it disconnects the Camera from the Wi-Fi Router to connect it directly to the Parent Unit using Radio Frequency. That way, users can continue to monitor their kids even when there is an unexpected power outage* or connection issues.* Home Mode will not activate for the C525P in the case of a power outage, since the baby camera doesn't have a built-in battery.

How to Activate Home Mode

Press the Menu button.
Search for the Network Settings icon using the UP button. Then, click "OK."
Using the RIGHT arrow, navigate to the Home Mode icon and press "OK."
Choose a duration for the home mode feature: Always ON, 12 hours, or 8 hours.

After about 25-30 seconds, the device will switch to Home Mode. The Parent Unit will then connect with the camera.

How to Deactivate Home Mode

Users can easily deactivate the Home Mode by changing modes on the Parent Unit. To change modes, do the following:

Un-pair your Camera from the Parent Unit.
Press the menu button > Pair menu.
Select the Minus (-) button icon.

Re-enabling Home Mode

To re-enable the Home Mode, users should pair their camera again with the Parent Unit.

Press and hold the pair button on the camera for 4 seconds then release (until you hear the first beep). That will temporarily exit Home Mode.
On the camera, press the pair button to start the repairing process.

When you use your Parent unit to stream the camera, you will receive a pop-up message. The notification will ask if you want to stream on Home Mode. Select "YES." After exiting Home Mode, the KODAK Smart Home App will show that the camera is online and will resume its live streaming.

Automatic Connectivity Issue Detection

When the Parent Unit detects any possible connectivity issues, disruptions or a high channel sync rate it will display the following message: "Connectivity Issue Detected." You will then have the option to switch to Home Mode
Home Mode & the KODAK Smart Home App
When the Home Mode is ON, users will not be able to view the camera on the KODAK Smart Home App. They will have to use the Parent Unit to stream during this time.Therefore, users that wish to monitor the camera via the App will have to disable Home Mode. Kindly refer to the "How to deactivate Home Mode" section of this article for instructions on how to disable this feature.

Compatibility

Home Mode is available on all KODAK Cherish Baby Monitors with the following firmware versions (or higher updates):

Camera Firmware v.03.03.78
Parent unit Firmware v.04.03.0

Information Heading:- The camera will connect to the router daily between 1 pm and 3 pm (13:00 - 15:00) local time to check for any updates.- The connection range may be shorter when switching from Router to Home mode, as it will depend on the setup of the camera and Parent Unit.

How to adjust the sound and volume for Temperature alert on the Baby Monitor (Parent Unit)

The KODAK Cherish Smart Camera allows users to set the temperatures low and high for their children. If the room temperature reaches those extremes, the alarm will go off. Users can then go to make the room more comfortable for their babies. To set up the temperature limits, follow the steps below:

Press the menu button.
Use the UP and DOWN arrows to locate the temperature icon. It looks like a tiny thermometer.
With the LEFT and RIGHT buttons, select your desired measurement unit- Celsius or Fahrenheit. Then, click OK.
Again, with the LEFT and RIGHT arrows, adjust the lowest and highest temperature alerts.
Hit on the menu button to save and exit.

Why am I hearing interference in my Parent and Baby unit (echo, loud voice)

Interference and echo are likely to occur when both units are too close to each other or other electric appliances like a TV, computer, mobile phone, etc.

Ensure the Baby and Parent Unit are not near other electrical equipment, such as a television, computer, or cordless/mobile telephone. Here are possible solutions:

Your Baby and Parent Unit may be too close to one another. Move them farther apart.
Make sure there are at least 5 feet (1 to 2) meters between the 2 units to avoid audio feedback.

How to check your firmware version

Launch the app,

Go to ‘Device Settings’,

Scroll down to find the camera and parent unit firmware versions listed there.

If a firmware update is available, a message will pop up. Follow the subsequent steps to implement your update.

Audio - Split Screen

When using the Split Screen feature, the audio of the camera on the LEFT screen will be played on the Parent Unit. The right-side camera will show the sound detection icon but will not transmit audio.

If there is no sound from the left camera and the right one does, then the RIGHT camera’s audio will play as normal.

The speaker icon only indicates the priority of playing audio from any camera and not for sound detection notification.

The Split screen prioritizes audio from the camera on the LEFT side of the Parent unit screen. If the LEFT camera is silent and the RIGHT camera has audio, the icon will switch to the RIGHT camera. The icon is still displayed on the left camera if both cameras are silent.

Events / Cloud / SD Card

The camera will record short videos when the ‘Motion Detection’ feature is enabled. It will begin capturing when motions are detected and save them automatically to the selected storage option.

Use the center icon located at the bottom of your App screen to access all stored feeds on the cloud. Once you click on this icon, you may select and delete the videos stored there.

Kindly note that the current free plan only allows you to access the videos and events saved on the cloud within the last 24 hours through the Kodak App.

To view the events beyond 24 hours, you need to subscribe to our cloud storage subscription plan via app.kodaksmarthome.com. This will enable you to access all events through the Kodak App.

You can also opt to save the videos to your SD card instead of the cloud. You, however, have to insert an SD card into your camera. Note that you will need to activate the Motion Detection feature to access the Video Storage Location menu.

Then, you will be able to select your Video Storage Location and send clips to the card by accessing the Device Settings menu on your Kodak Smart Home App.

The SD card video storage can save the following :

1 GB storage can store around 350 clips

32 GB storage (29 GB which computer can use) can store 350 * 29 = 10150 clips.

When the SD card is full, it will not overwrite the content.

Melody / Lullaby

Our camera comes with the Lullaby feature.

You can switch it ON or OFF from the Kodak app as well as the Parent unit.

Kindly refer to the attached image to navigate to the Melody and Recording options on the Kodak App:

Please swipe up or down to view all the features, including the Lullabies.

To access the Melody via the Parent Unit, please refer to the image below:

There is an option to change the melody playback duration. To do this, change the playback time to "Until Turned Off" through the Kodak Smart Home app.

Follow the steps given below:

Open the device settings on your Kodak Smart Home App
Select the camera
Click open on the top right-hand side where you see a wheel icon
Navigate to the bottom to find - Melody Playback Duration
Change the settings to "Until turned Off"

Factory Reset - Parent Unit 5" Screen

Please follow the steps given below to reset your parent unit:

Take out the power adapter
Take out the battery inside the monitor
Switch off the Parent unit.
Insert the battery into the monitor again
With the Parent unit Switched Off - Press and hold both the "MENU" and "OK" buttons simultaneously.
While holding the two buttons - Switch On the parent unit and wait until the screen displays "Model, FW version, SSID.."
Release the "MENU and OK" buttons.
Press and hold the MENU button for 6 seconds, then release them
The parent unit will reboot in a few seconds.

The Parent unit will now show only the camera that was paired in slot number 1.

You will need to go through the Pairing steps on the parent unit to add any extra cameras.

Split Screen and VOX

The parent unit gives the option to view more than one camera in a Loop or two cameras simultaneously with the Split Screen feature.

Option #1 - Camera Loop: This option will display images from different registered cameras in a loop in sequence, beginning with camera one, then camera two, etc.

Option #2 - Split Screen: This option allows you to view two selected cameras at the same time.

You can view two cameras at the same time with the Split-screen feature. The LEFT side will show the current camera selected, and the RIGHT side will show the next available camera.

The LEFT screen’s audio will play on the Parent Unit when using the Split Screen feature. The right-side camera will show the sound detection icon but will not transmit audio.

If there is no sound from the left camera and the right one does, then the audio of the RIGHT camera will play as normal.

Please note that the VOX feature does not work in the loop mode and it only works in Split Screen mode at the moment.

The speaker icon only indicates the priority of playing audio from any camera and not for sound detection

Parent Unit Firmware Update Stuck

To make the camera online, follow the steps below. The purpose is to keep your cameras online so that our technical team can assist you further.

Move your camera(s) closer to your WiFi router (within 3 meters)
Switch it OFF and wait for 30 seconds
Then turn it ON (ensure that the color of the switch is green)
Wait for a while to confirm if the cameras are now online.

Let us know if the cameras are back online.

For now, we suggest that you ignore any firmware update prompt notification by pressing the NO option. We also recommend that you use either Direct or Router Network mode (not Auto) depending on your location in the house.

Furthermore, we suggest that you download the KODAK Smart Home app on your device to view and monitor your cameras. This will help you bypass any short-term faults with your parent unit until it’s back up and running.

For Kodak Manuals see this page

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